Pengaruh Penerapan Praktek Total Quality Management Terhadap Daya Saing Dan K…

This study aims to examine the effect of Total Quality Management (TQM) on Competitiveness and Company Performance (In Hospitality Services Companies in Pekanbaru). The population in this study were all hotels in Grade 3 to 5 in Pekanbaru, which amounted to 27 companies, of which there were 8 respondents for 1 hotel so that the total sample was 216. The tool used to analyze data is the Smart P…