CD Skripsi

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Anggota Koperasi Serba Usaha (Ksu) Rejosari Di Kecamatan Tenayan Raya Kota Pekanbaru

---

ABSTRACT
This study aims to determine of service quality, determine the satisfaction of members of the Rejosari multi-purpose cooperative (KSU), analyze the effect of service quality on the satisfaction of members of the Rejosari multi-purpose cooperative (KSU) in Tenayan Raya District, Pekanbaru City. The number of samples in this study were 76 respondents,the sampling method used was purposive sampling. Analysis of the data to determine the objectives of the first and second research used a likert scale, while to determine the third objective, multiple linear regression analysis was used. The results showed that service quality as tangibles, reliability, responsiveness, assurance, empathy were in the good category. The satisfaction of members of the Rejosari multi-business cooperative (KSU) can be seen from the assessment of satisfaction in the good category. Service quality has a positive and significant effect on member satisfaction of the Rejosari multi-purpose cooperative (KSU)..
Keywords: service quality, member satisfaction

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

1806124257

Penerbit

Pekanbaru : Universitas Riau –Fakultas Pertanian–Agribisnsis., 2022

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

1806124257

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

AGRIBISNIS

Info Detail Spesifik

-

Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar