Pengaruh Kualitas Pelayanan Terhadap Word Of Mouth (WOM) Yang Dimediasi Oleh …

totaled 4,360 patients, so there was a need for a sampling technique to produce a representative sample, namely by using the Slovin formula and producing a sample of 100 samples. The analysis technique used to test the relationship between variables is path analysis with the help of SPSS 20 software. The results of the analysis show that there is a positive and significant relationship between …