Analisis Tingkat Kepuasan Pelanggan Atas Kualitas Layanan Pada Restoran Dan C…

The purpose of this study was to determine the level of customer satisfaction in terms of service quality based on the dimensions of Tangible (Reliability), Reliability (Responsiveness), Assurance (Assurance) and Emphaty (Empathy), on the quality of services in Restaurants and Cafes Nilam Sari at Petalangan Bandar, Pelalawan District. The population in this study were all customers of Restauran…