Kepuasan Pelanggan Yang Menginap Di Hotel Grand Central Pekanbaru Terhadap S…

ABSTRACT The level of satisfaction is assessed based on customer's point of view, generally the way to improve customer satisfaction is by improving service quality. This research aims to determine customer satisfaction at hotel Grand Central Pekanbaru to the service quality which consists of five dimensions which are tangible, reliability, responsiveness, assurance, and empathy. This study …