ABSTRACK This research was conducted in April 2019 at the Sibolga Archipelago Fisheries Port (PPN), Central Tapanuli Regency, North Sumatra Province. This study aims to obtain the value of the level of satisfaction of service and the level of performance of service operational needs of the capture of Sibolga VAT. Data collection was carried out at the Sibolga Archipelago Fisheries Port (PP…