Pengaruh Kualitas Pelayanan Dan Nilai Konsumen Terhadap Kepuasan Serta Dampak…

The level of competition in the banking industry in all parts of Indonesia, especially in the Rengat area of Indragiri Hulu Regency, shows an increase, this is seen from the number of banks that provide and offer their products to customers. Among the banks in Indragiri Hulu are BRI Rengat Branches. Therefore, to be able to survive in the banking industry, the Bank must be able to maintain cust…