Analisis Pengaruh Nilai Pelanggan, Reputasi Perusahaan dan Kualitas Layanan T…

Tengku Zulkarnain Kadri. 2015. Analysis of Factors Affecting Customer Trust And Influence On Positive Words Of Mouth (WOM) (Studies in PT. Garuda Indonesia (Persero) Tbk. Branch Pekanbaru), Thesis. Graduate Program, University of Riau. This study aimed to analyze the effect of customer value, corporate reputation, and service quality to customer trust and Positive WoM on PT. Garuda Indonesia (P…