Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada Maskapai Penerb…

This study is a study to describe the Influence of Service Quality on Customer Loyalty on Airline PT.Garuda Citilink Pekanbaru Route - Jakarta. From the data obtained, from 2013 to 2016, the number of passengers using Citilink's carrier airline has decreased in 2016 and caused a decrease in passengers loyal to Citilink airlines. Problems that occur are less effective and efficient implementatio…