Pengaruh Penerapan Total Quality Management (Tqm) Terhadap Kualitas Pelayanan…

ABSTRACT This study aims to determine the effect of the Implementation of Total Quality Management (TQM) on Service Quality at AHASS 08949 Workshop Team Aro Jaya Motor Pekanbaru. The population in this study included all consumers who served at AHASS Team Aro Jaya Workshop in the last year of 10,922 customers. Primary data were collected using a questionnaire as an instrument to prove the r…