Penerapan Pelayanan Prima Pada Receptionist Di Departemen Front Office Hotel …

Hotel is a kind of accommodation that is known so well by public, one of them is the existence of the Grand Zuri Hotel Pekanbaru which is a 4 (****) starred hotel. The aim of this study is to know how is the description of the Implementation of Excellent Services at the Receptionist at the Front Office Department at the Grand Zuri Hotel Pekanbaru. This study uses a descriptive qualitative m…