Pengaruh Kualitas Pelayanan Dan Pelaksanaan Promosi Terhadap Kepuasan Konsu…

ABSTRACT This research was conducted at Alpha Hotel Pekanbaru which is located at Jalan H. Imam Munandar No. 17 Pekanbaru. This study aims to determine the effect of Service Quality and Promotion Implementation on Room Service Consumer Satisfaction partially and simultaneously. This study uses a quantitative descriptive analysis method with the SPSS program. The population in this study were a…