Analisis Tingkat Kepuasan Atas Kualitas Pelayanan Jasa Pada Hotel Furaya Peka…

The study was conducted in the area of the object of research is Pekanbaru Pekanbaru Furaya hotel is located at Jalan Sudirman, Pekanbaru-Riau. The purpose of this study was to determine the level of satisfaction with the quality of service at the hotel to find out Furaya Pekanbaru and satisfaction improvement strategy services on Furaya Hotel Pekanbaru. The sampl es in this study were 100 peop…