Pengaruh Beban Kerja Dan Kepemimpinan Terhadap Stres Kerja Dan Kinerja Karyaw…

The aim of the study is to acknowledge the influence of workload and leadership to work stress and their impact toward costumer service performance at Grapari Telkomsel Pekanbaru. The technique of collecting data uses questioner distributed to 120 costumer services at Grapari Telkomsel Pekanbaru. The obtained data were analyzed by using path analysis. Based on the data analysis, it can be conc…