Analisis Faktor – Faktor Pelayanan Prima Karyawan Frontliner Bank ICB Bumip…

This study aims to determine whether the factors of service quality, namely Need for Achievment (n-Ach), Need for Power (n-Pow), Need for Affiliation (n-Affil) effect on the improvement of service by frontline employees of MNC Bank Tuanku Tambusai Pekanbaru. The population in this sample is the entire frontline employees (Teller and Customer Service) MNC Bank. The total numberof samples there a…