Pengaruh Pelayanan Prima Terhadap Kepuasan Nasabah Pada PT. Bank Mandiri (PER…

The research is conducted to analyze the influence of Service Excellent variables both partially and simultaneously towards Customer Satisfaction of PT. Bank Mandiri (PERSERO) Tbk Branch Panam Pekanbaru. There are seven latent variables in this research such Customer Satisfaction (Y), Ability (X1), Attitude (X2), Appearance (X3), Attention (X4), Action (X5) and Accountability (X6). There are 10…