Branding is an activity to communicate, build up, and maintain a brand in order to put the perspective to other people who see it. However, branding itself is not limited to product differentiation, but is also related to trademarks, visual characteristics, credibility, perceptions, logos, images, impressions, characters and also the perceptions of consumers themselves about the product. This r…
Tour Leader is the most important role in a Travel Agency. Tour Leader has a responsibility to supervise the tour from the first departure till the end of the trip. This research aims to find out more about the implementation of the responsibilities of a tour leader. This research uses a qualitative method with a descriptive approach to describe the real situation by collecting information data…
Hotel is one type of accommodation that uses part or all of the building to provide lodging, eating and drinking services and other services that are managed commercially. One of the business sectors that has been severely affected by the Covid-19 pandemic is the hotel business. Because during the corona virus outbreak, avoiding traveling or leaving the house, the increasing number of infection…
Storage system is a way to preserve things in order to make it easier to undertake the job. A hotel has to keep tabs on the perishable material storage system that it manages. This study aims to determine how important the concerns of the perishable material storage system, the perishable material storage SOP, perishable material storage facility, and stock card stock/logbook of entry and exit …
Riau Islands Province is the second gateway for foreign tourists after Bali. Batam City which supports Indonesia from various sectors such as the hotel sector. By providing accommodation, tourists can enjoy a very comfortable vacation. In a hotel, the department that plays a role in providing hotel guests, especially regarding service comfort, cleanliness of the entire hotel area is housekeepin…
The development of the hospitality business has led to increasingly fierce competition, especially in terms of marketing. Technological, social and cultural developments have led to many companies being established to achieve certain goals in meeting human needs. One of the companies engaged in the service sector is hospitality. In creating guest satisfaction, the hotel must be able to improve …
Hotel Pangeran Pekanbaru in making salads must have a good and correct recipe standard from the start of preparation, the process of making and serving. This is done so that the salad has a very good quality. This study aims to determine the application of standard recipes in making salads in the cold kitchen of Pangeran Pekanbaru Hotel. A recipe standard is an agreement on technical specificat…
The city of Padang stretches from north to south with a beach and a row of Bukit Barisan, the combination of the two locations provides an attractive and beautiful natural beauty for the city of Padang, thus encouraging the West Sumatra provincial government to provide various facilities and infrastructure such as hotels. Thanks to the large number of hotels, the hotel management competes with …
The influence of Covid-19 has greatly impacted the world of hospitality, many hotels in Indonesia are currently experiencing a slump. Harris Resort Waterfront Batam is one of the four-star resorts that still survives in the city of Batam with the implementation of an effective promotion mix to increase occupancy. Harris Resort Waterfront is still in a stable condition. Promotional mix is th…
Covid-19 has created a very significant new change in the world of tourism where freedom of travel can no longer be as free as it used to be in the days before the pandemic, tourists cannot travel without health care. Currently, one of the resorts that is still surviving during the pandemic is Harris Resort Waterfront Batam. It is one of the four-star resorts in Batam that has good and wise…
Siak District has a good tourism potential, with the culture and history of the Siak Sri Indrapura Kingdom included in it. The Siak Sri Indrapura Kingdom’s heritage is very fascinating because it’s not only a great site to be a destination, but also a valuable place to research. Coupled with artificial tourism made by the Regional Government of Siak Regency, which make it an additional …
The best service quality is a profit strategy to create more new visitors, retain existing visitors, as well as avoid the escape of visitors and create a special advantage that is not only competitive in terms of price. This study aims to find out how the service quality of Ekang Tourism Village during the pandemic period is, and to find out what officers are in improving service quality. T…
An attraction that can attract tourists to visit must meet the development requirements, namely what to see, what to do, what to buy, what to arrive and what to stay. This study aims to determine the attractiveness of the Bokor Cultural Tourism Village and to determine the management of the Bokor Cultural Tourism Village, Meranti Islands Regency, Riau Province. The methodology used is a qu…
Tourist facilities are the main component that determines the proper running of tourism activities. This research was conducted at Tanjung Motong Beach, Rangsang Barat District, Meranti Island Regency. Tanjung Motong Beach is the only marine tourism in West Rangsang District which is set in a priority tourist attraction by the Meranti Island Regency Tourism Office. Existing tourist facilit…
This research aims to determine about the procedure for reservations form of Front Office Department at Labersa Grand Hotel and Convention Center Pekanbaru. Reservation form is the process of making a list of guest orders in accordance with existing procedures. Labersa is an abbreviation of "Eight Brothers" which was inaugurated in 2009, Labersa Grand Hotel and Convention Center is located…
This research was initiated from the results of researchers' observations regarding the implementation management of facilities in the Taman Wisata Alam Buluh Cina area in Kampar Regency. This study aims to find out about the implementation management of facilities in the Taman Wisata Alam Buluh Cina Area in Kampar Regency. This research is a descriptive research with a qualitative approac…
In carrying out events by banquets, the application of procedures is important as a guide to anticipate various kinds of unexpected situations that will be faced by the hotel as well as a reference for carrying out work. Implementing the right procedures in running an event will greatly facilitate the banquet employees in completing their work. In this study, the authors use descriptive qua…
Muesums are one of the tourist destinations when they want to travel. Good management of the facilities of a tourist attraction will be beneficial for the partu itself. Management of museum facilities in one of the factors supporting the information of a good and well-maintained museum. A good and well-maintained museum will provide a special attraction for visitors. That is why it is impo…
This research is entitled Guest Assessment of Cake Quality at The Zuri Hotel Pekanbaru. The formulation of the problem in this study is how guests evaluate the quality of the cake at The Zuri Hotel Pekanbaru and what are the obstacles in producing quality cake pastry at The Zuri Hotel Pekanbaru. The purpose of this study was to determine the guest's assessment of the quality of the cake at …
Management is a process that consists of planning, organizing, implementing and monitoring, in which each field uses science and art on a regular basis in order to be able to achieve certain predetermined goals. This research was conducted by the author in Prapat Tunggal Beach, Bengkalis Regency. This research was conducted by the author with the aim of knowing the general description of th…