Persepsi Pelanggan Terhadap Kualitas Pelayanan Di PT. Smeva Holiday Tour And …

Competition to dominate market share makes business people to aggressively carry out service processes for their company's products or services so as not to experience a significant decline. This study aims to determine (1) Customer Perceptions of Service Quality at PT. Smeva Holiday Tour and Travel Pekanbaru. (2) To find out the Constraints in Service Quality management at PT. Smeva Holiday To…