Penanganan Complaint Oleh Waiters Di Café Harris Resort Waterfront Batam

ABSTRACT Hotel is one of the tourism industry businesses that prioritizes professional service. The quality of appropriate facilities and services is the main thing that is seen by guests who stay. Therefore, every hotel property always updates the service standards and existing facilities. With this, guests who stay overnight will not give complaints. HARRIS Resort Waterfront Batam is a 4-sta…