Kualitas Pelayanan Cv. Bilava Tour Sebagai Biro Perjalanan Wisata Di Pekanbaru

This study aims to assess the service quality provided by CV. Bilava Tour to its guests and the impact of slow responses on service quality. The research method used is descriptive qualitative research with techniques for data collection, data reduction, data presentation, and conclusion drawing. The findings of this study indicate that: first, the service quality of CV. Bilava Tour has not bee…