Kualitas Pelayanan Receptionist Di Angsana Resort And Spa Bintan

Angsana Resort and SPA Bintan is one of the premium resorts under of the Banyan Tree Holding Limited. Angsana Resort and SPA Bintan has the most complaints among other resorts under Banyan Tree ownership. This is caused by service quality of Receptionist that have not been perfectly implemented in the Front Office especially. This research was conducted to find out whether the service quality o…