Faktor-Faktor Yang Mempengaruhi Loyalitas Pelanggan Di Hotel Travelodge Batam

Customer loyalty is the engine of the success of a business. Loyalty is an attitude and behavior that indicates a repeat purchase of an item or service. In building and increasing customer loyalty, companies must pay attention to the factors that. This study aims to determine how much influence the satisfaction, emotional bonding, trust, choice reduction and habit factors and history with the c…