CD Skripsi

Pengaruh Penerapan Standar Operasional Prosedur Terhadap Kualitas Pelayanan Di Pelabuhan Perikanan Nusantara Sibolga Provinsi Sumatera Utara

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The success of a wild fishery business is strongly influenced by the quality of service, one of which is by applying the operational standard of procedure as guidance on the performance of employees in carrying out the activities of the wild fishery business in the fishing port. SOP as a running of port activities, it is necessary to do research on the effect of SOP on the quality of service at the fishery port. This study aims to determine the effect of standard operating procedures on the quality of service. This research was conducted at Sibolga Fishing Port. This research use purposive sampling method that is spreading of questionnaire for employee of Sibolga Fishing Port which has served as Civil Affair Employee. The sample used in this study was 42 respondents, where data were collected through questionnaires distributed. Analysis based on the respondent's answers obtained through questionnaires distributed by researchers. Mechanical analysis using multiple linear regression analysis with SPSS 20. These results indicate that Standard Operating Procedure 0.984 application has no significant value which means the Standard Operating Procedure significantly does not affect the level of service quality as well as internal control activities have 0.796 significant value and the competence of human resources has 0.743 significant value means has no significant effect on service quality.
Key word : Standard Operating Procedure, Fishing port, Internal control system, Human resources competence, Service quality, Fisherman satisfaction.
1) The Student at Faculty of Fisheries and Marine Science, University of Riau
2) The Lecturer at Faculty of Fisheries and Marine Science, University of Riau

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

04 05. 117 (0041)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Kelutan - Pemanfaatan Sumberdaya Perairan., 2017

Deskripsi Fisik

xxi, 112 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

04 05. 117 (0041)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Pemamfaatan Sumber Daya Perikanan/Perairan

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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