Analisis Komparatif Persepsi Penerapan Program Total Quality Management (TQM)…

The purpose of this study was to test the perception of Total Quality Management program implementation and service quality at Hospital of Nusalima Pekanbaru. Perceived Quality was not the same between one side and other side, therefore this study was to test differences perception of quality between employees and patients. The technique of data collection was conducted by giving questionnaire…