Analisis Pengaruh Kepuasan Terhadap Loyalitas Pelanggan Kartu Flexi Trendy Ko…

ATIKA HERLINA, NIM 1010247332, Mobile phone card business is a business in the field of communication services, where the customer is a key in the field. This study analyzes the factors of satisfaction on customer loyalty of Flexi Trendy in Pekanbaru city. The formulation of the problem is the reduction in market share nationally of Flexi Trendy ( prepaid ) during the last five years may b…