Rancang Bangun Chatbot Cerdas Untuk Sistem Informasi Frequently Asked Questio…

In carrying out services and making final service reports at BBPOM Pekanbaru, this is still done manually using stationery and paper to record questions asked by consumers, causing problems when recording consumer questions and the process of making reports. The aim of this research is to create a customer service information system using a website-based chatbot to facilitate the service proces…