Analisis Tingkat Kepuasan Pasien Atas Kualitas Pelayanan Poli Gigi Rumah Saki…

This research was conducted at Poli Gigi of RSUD Arifin Achmad Pekanbaru the purposes of the research were to find out the patients satisfactiontoward service quality that covered tangibles,reability, responsiveness, assurance,and emphaty. There were 100 respondents. The samples were taken by accidental sampling. The importance performance analysis (IPA) was used to analyze the data by using k…