Pelaksanaan Pelayanan Pada PT. Pegadaian Unit Pelyanan Cabang (UPC) Kecamatan…

Abstract Public Services at PT. Pegadaian Ujung Batu Branch Service Unit (BSU) in RokanHulu Regency experienced several problems related to services provided to the community, this can be seen from the problems found, namely, that there are still many administrative officers serving customers not in accordance with Standard Operating Procedures (SOP). This study aims to find out how public …