Pengaruh Citra Perusahaan Dan Kualitas Pelayananterhadap Loyalitas Pelanggan …

In the current era of globalization, many significant changes in various aspects of human life, The change aims to meet the human needs of increasingly increasing. In this research is done at Hotel Dyan Graha Pekanbaru which on Gatot Subroto street number 7 Pekanbaru. The problem in this research is reduced the number of customers in the Hotel during the last 5 years and not achieved its sales …