Tingkat Kepuasan Nelayan Terhadap Pelayanan Penyediaan Kebutuhan Melaut Di …

This research was conducted in April 2019 which aims to determine the level of fishermen's satisfaction with sea food supply services at Bungus Ocean Fisheries Port (PPS), West Sumatra Province using the survey method. Determination of the value of satisfaction level is determined using the analysis of the Customer Satisfaction Index (CSI) and analysis of Importance Performance Analysis (IPA). …