Analisis sentimen pengguna terhadap transisi aplikasi BNI mobile banking ke w…

Digital transformation has driven Bank Negara Indonesia (BNI) to introduce the wondr by BNI application as a replacement for BNI Mobile Banking. This study aimed to analyze user sentiment regarding this transition through user reviews collected from the Google Play Store. A total of 35,644 review data were classified into three sentiment categories: positive, neutral, and negative. To address c…