Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Dimasa Pandemi Covid 1…

ABSTRACT This research was conducted at Stefani City Hotel Pekanbaru located at Jalan Taskurun No. 100, Wonorejo, Kec. Marpoyan Damai, Pekanbaru City, Riau. The purpose of this study was to determine the effect of service quality on consumer satisfaction at Stefni City Hotel Pekanbaru. In this research, the method used is descriptive quantitative analysis with SPSS program. The population…