Kualitas Pelayanan Receptionist Di Hotel Novotel Pekanbaru

Many hotels in Indonesia are innovating to improve service quality. Hotel Novotel Pekanbaru is one of the four-star hotels that are of international standard, Hotel Novotel Pekanbaru is still considered lacking in providing quality service. Because, there are still some complaints experienced by the guests related to the services provided by the Front Office Department Hotel Novotel Pekanbaru. …