Kualitas Pelayanan Pada Operasional Room Service Hotel Novotel Pekanbaru

Restaurant is a building that provides food and drink. Especially in a hotel, restaurant is one of the part that adds a lot of hotel revenue. The research was conducted in All Day Dining Restaurant (Food Exchange)Novotel Hotel Pekanbaru. This hotel is chosen as a place of research because they have high occupancy and they have high user room service. This study aims to find out how the quality …