Pengaruh Service Quality Dan Customer Trust Terhadap Customer Satisfaction Pa…

The purpose of this study was to determine the effect of service quality and customer trust simultaneously and partially towards customer satisfaction at PT Mulia Travel Muhibbah Pekanbaru. As for the population in this study are all pilgrims who enroll in 2011 and the sample used in this study amounted to 80 people. The sampling technique used in this study was accidental random sampling. Data…