Analisis Kualitas Layanan Dengan Menggunakan Metode Servqual Pada Hotel New H…

Increasing business competition leads service providers to think of the quality of service to customers to increase customer satisfaction. This research is done because in recent years there is a decline in the use of lodging services in New Hollywood Hotel Pekanbaru, this is likely because the quality of service in New Hollywood Hotel is felt less well by customers. The purpose of this rese…