Pengaruh Kualitas Pelayanan Terhadap Perilaku Komplain Dan Citra Instansi Pad…

This study aims to analyze the effect of tangible, empathetic, reliability, responsivness and assurance on complaints behavior and agency image. To analyze the influence of complaint behavior on the image of the Kantor Pertanahan kabupaten Kampar. The population in this study were 13107 people who managed land activities in Kampar District. The sample in this study were 154 people or applicant…