Analisis Tingkat Kepuasan Nasabah Atas Kualitas Layanan Pada Bpr Cempaka Wada…

ABSTRACT Customer satisfaction is customer feedback on the mismatch between previous expectations and the actual performance they feel after use. This satisfaction is strongly influenced by the quality of service provided by the bank. One important aspect of service quality is assurance, which includes security, trust, and employee competence in providing services to customers. So that quality…