Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Bellagio Restaurant D…

ABSTRACT This research aims to understand if all five service quality dimension (tangible, reliability, assurance, responsiveness and empathy) could affect costumer satisfaction of Bellagio Restaurant at Grand Jatra Hotel Pekanbaru. This research utilize quantitative method to tackle the issue. The population in this research are every hotel guests who visits Bellagio Restaurant, meanwhile t…