Analisis Tingkat Kepuasan Nasabah Atas Kualitas Layanan M-Banking Dan Dampakn…

The study was conducted at PT. Bank Main Branch Pekanbaru Riau Kepri with the aim to analyze the effect of reliability, responsiveness, assurance, empathy and tangibles that is the dimension of service quality on customer satisfaction levels. To analyze the effect of the dimensions of service quality to the interest in having another product through the customer satisfaction level on M-banking.…