Analisis Komparatif Persepsi Penerapan Program Total Quality Management (TQM)…

This study aimed to compare the perception of implementation Total Quality Management Program and the perception of Service Quality (SERVQUAL) that conducted by the employee and the patient of Rumah Sakit Umum Daerah Kota Dumai. The Data Sampling Technique was did by questionaire method that consist of two kinds of questionnaire that is, 86 questionnaire for Total Quality Management program th…