Analisis Kualitas Layanan Islami dan Harga terhadap Kepuasan Konsumen dan Rep…

The increase in Umrah pilgrims and the growth of PPIUs originating from Pekanbaru city experienced significant development in the period 2019 to 2023. But along with that, complaints related to the implementation of Umrah also remain, such as failure to depart, neglect of pilgrims, services that are not in accordance with minimum standards and other common problems. This is certainly a challeng…