Pengaruh Kepercayaan Dan Kenyamanan Terhadap Kepuasan Konsumen Dan Keputusan …

This study aims to determine how the influence of Trust and Comfort on Consumer Satisfaction and Purchase Decision at PT. Indah Cargo Pekanbaru. Population in this research is customer of PT. Indah Cargo Branch Arengka Pekanbaru who have manggunakan services more than 1 times. The sampling technique used purposive sampling so that the number of research samples was 117 respondents. Data analysi…