Hubungan Antara Atribut Mall, Kepuasan Konsumen Dan Positive Word-Of-Mouth Da…

SKA mall was one of the biggest malls in Pekanbaru. SKA mall has many customers who come from Pekanbaru and also outside Pekanbaru. This mall is also considered as one of the most favourite destinations for visitors froms outside of Pekanbaru. This study aimed to find out how the relationship between the five mall attributes (mall environment, convenience, retailers, rewards and quality of serv…