Analisis Tingkat Kepuasan Dan Kualitas Pelayanan Dan Dampaknya Terhadap Loyal…

This study aims to identify and analyze the effect of interaction quality, environmental quality and quality of the results on satisfaction and loyalty Participants BPJS Kesehatan at Public health center in Pekanbaru City. The instrument used for data collection was a questionnaire. The study population was the participants BPJS Kesehatan who visit in Public Health Care area of Pekanbaru city …