Pengaruh Kualitas Pelayanan Melalui Pendekatan Heart Model Terhadap Kepuasan …

This study aims to analyze the effect of service quality through the Hear, Empathize, Apologize, respond and Thank approaches to taxpayer satisfaction. To analyze the level of taxpayer's satisfaction with service quality through the Heart Model Approach at the Regional Income Board of Indragiri Hilir Regency. The population in this study is all taxpayers in Badan Pendapatan Daerah Kabupaten…