Analisis E-Servqual Terhadap Satisfaction Dan Loyality Mitra Bukalapak Di Kot…

The research was conducted at Mitra Bukalapak in Pekanbaru City. The aim is to find out the direct effect of the Dimensions of E-SERQUAL namely Efficiency, Fulfilment, system availability and privacy on Partner Satisfaction and Loyalty. This study took a sample of 100 people. The variables used are Efficiency, Fulfilment, system availability and privacy of Partner Satisfaction and Loyalty. Data…