The population in this study are prepaid subscribers PT Telkomsel (simPATI, Kartu AS and Loop) in the city of Pekanbaru has subscribed more than three months. The method of determining the number of samples is done with reference to Isaac and Michael sampling of 348 samples were collected through questionnaires in Grapari Telkomsel Pekanbaru in Jl. Sudirman and Mall SKA Pekanbaru. Testing the h…