ABSTRACT By: NADIA SOFIANIS Email: [email protected] Department of Government Science, FISIP, Riau University Bina Widya Campus Jl. H.R Soebrantas Km, 12.5 Simp. New Pekanbaru 28293 One form of public service that will be carried out by the government is the need for optimal community e-KTPs. However, there was a decrease in the value of the Koto Gasib community satisfa…