Peranan Guest Relation Officer Pada Front Office Department Di Angsana Resort…

Angsana Resort & SPA Bintan is part of Banyan Tree Holdings Management. This resort has the most complaints of the guest that compared by another resort under Banyan Tree Holdings Management. This is caused by a problem of guest relation officer at front office department. This study was conducted to determine the role of the guest relation officer and the problem face by guest relation officer…